EV CHARGER MANAGEMENT
After Sales
Comprehensive Lifecycle Support for EV Charging Solutions
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AFTER SALES
Iskraemeco eMobility offers a robust after-sales programme that ensures optimal performance, uptime, and value throughout the entire lifecycle of our EV chargers.
Designed for scalability and flexibility, our services support everything from installation and commissioning to predictive maintenance and circular asset management.
MAXIMIZE THE POTENTIAL
Key features
Complete Support from Day One
Our structured service levels range from basic support packages to fully customised CPaaS (Charging Platform as a Service) models. Customers benefit from proactive asset care, optimised installation and operation processes, and pre-defined SLAs tailored to different markets. Regional partner networks are already in place across Portugal, Spain, Slovenia, and Croatia.
Uptime as a Competitive Advantage
We promote uptime as a key differentiator, with contractual guarantees backed by real-time monitoring and automated ticketing. By integrating IoT sensors, we enable condition-based maintenance plans that reduce Mean Time Between Failures (MTBF) and Mean Time To Repair (MTTR).
Tools and Systems That Work for You
The digital support ecosystem includes a self-service portal, automated work orders, and mobile front-end tools for on-site technicians. Configurable dashboards provide visibility into charger health by model, vendor, or firmware. Reporting APIs integrate seamlessly with existing CRM systems.
Smart Maintenance and Spare Parts
Automated task scheduling and resource routing optimise team deployment and spare parts availability. Personalised service contracts align with health and safety norms and customer-specific needs. Preventive and predictive maintenance plans keep assets running efficiently with minimal intervention.
Beyond Maintenance: Training, Add-Ons and Data Services
We also offer technical training for partners through our Academy, covering everything from basic AC concepts to advanced DC charging. Accessories like cable management systems and external payment totems can enhance charger functionality. With user consent, we also support monetising charging data for external analytics.
CONTACT INFORMATION
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